Help

Need help with your US Special session? Check the links below:

star-3 General web site requirements.
star-3 Getting a user login.
star-3 Login issues.
star-3 Forgot your password?
star-3 Trouble viewing document images.
star-3 Can’t print image documents.
star-3 Logging out and ending your session.

If your issue is not listed or our Help does not resolve your problem, then please contact our Customer Care Center at: (800) 821-6389 or email us at: admin@usspecial.com.


General web site requirements.
This web site works best with Internet Explorer 6.0 or later. You must have cookies enabled in order to use our customer login. Also, Javascript is required to use some of our advanced functions. If you want to make full use of our advanced features, you will want to make sure that Javascript is enabled as well.


Getting a user login.
A user login will give you access to all of our advanced features, such as the enhanced Pro Track. To get your own userid and password, contact our Customer Care Center at: (800) 821-6389 or email us at: admin@usspecial.com.


Login issues.
You must have cookies enabled in your browser. Our cookies are used only to validate your login session and not for tracking or other purposes. If you do have cookies enabled and are still having a problem, please contact our Customer Care Center.


Forgot your password?
If you have already registered, but forgot your password, please contact our system administrator, at admin@usspecial.com


Trouble viewing document images.

We use a special Java applet that must be installed on your PC in order for you to view document images. Unfortunately there are times when the print applet will not download or install because of PC problems or network security policies. If you are having trouble viewing your images there are a few things that you can do.

1. Make sure that you are using the latest version of the Java Virtual Engine. This can be downloaded from: Java.com it takes only a minute to do and solves the majority of document image problems.

2. We cannot guarantee that older versions of Internet Explorer (pre 6.0) will be compatible with our Java applet. If you are using an older version of I.E. you may want to upgrade to the latest version. You can find the latest version at the Microsoft Download Center.

If you are still having problems, please contact our Customer Care Center.


Can’t print image documents.

Usually, if you can view your document images, then you can print them as well. But there are times when printing just does not want to cooperate. Part of the reason is that there is a separate Java printing applet that is supposed to automatically download and install on your PC. Unfortunately there are times when the print applet will not download or install because of PC or network security policies.

However, manually downloading and installing the applet usually does the trick. Click here to download the routine for a manual install.

When you click, you will see a dialog box asking what you want to do with the file. Simply choose “Run” to immediately install the routine or “Save” to save the routine to your desktop and run later. Installing the print routine solves the majority of printing problems.


Logging out and ending your session.
We use cookies to verify your login status and in a few applications for program to program communications. The cookies are what is known as ‘session’ cookies, which means that when you close your browser, they effectively go away. You can also logout and remove your session cookies by choosing the ‘Logout’ link located to the left of the Help link.